Shipping Policy

SHIPPING POLICY

UNWIND MINDS PRIVATE LIMITED (“we” and “us”) is the operator of (https://urturms.com/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.

General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would

  • prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
  • Shipping Costs:Shipping costs are inclusive in forward shipping and in exchange reverse shipping.There will be a deduction of Rs.150 in reverse transit of Returns.
  • Returns Return Due To Change Of Mind
  • UNWIND MINDS PRIVATE LIMITED will happily accept returns due to size issues, defects or damages as long as a request to return is received by us within 7  days of receipt of item and are returned to us in original packaging, unused with tags and in resalable condition.
  • Once returns are received and accepted, refunds will be processed to bank account. We will notify you once this has been completed through email. (UNWIND MINDS PRIVATE LIMITED) will refund the value of the goods returned but will NOT refund the value of any shipping paid(Rs.150)

Dispatch Time
Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

 P.O. Box Shipping
UNWIND MINDS PRIVATE LIMITED will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.

4.5 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.6 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

  1. Tracking Notifications
    Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
  2. Parcels Damaged In Transit
    If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
  3. Duties & Taxes
    7.1 Sales Tax
    Sales tax has already been applied to the price of the goods as displayed on the website
  1. Cancellations
    If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
  2. Insurance
    Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

  1. Customer service
    For all customer service inquiries, please email us at support@urturms.com