Young man in a white t-shirt pointing upward, showcasing modern menswear from Turms Intelligent Apparel.

Frequently Asked Questions (FAQ)

How long will it take to receive my order?

  • The shipment duration varies based on your location, with a minimum of 2 days and a maximum of 7 days.

What is the dispatch duration after I place my order (excluding preorders)?

  • Orders will be dispatched within 24-48 hours.

How can I cancel my order?

  • To cancel an order, please inform us within 3 hours of placing the order.

What types of stains will be resisted by the anti-stain products?

  • Our anti-stain products resist stains from coffee, tea, wine, and coke.

Does the anti-stain feature diminish after each wash?

  • Yes,it wil get diminished after each wash. Actually the bubble effect will not be seen but stains will get easily removed.

Is your technology patented?

  • Yes, our technology has received an Indian Patent.

What is your return and exchange policy?

  • Our detailed return and exchange policy can be found in the website footer. In summary, we offer a 7-day return and exchange policy. If a customer exchanges a product, they are not eligible to return it. Each product can be exchanged once only, and a Rs. 150 deduction will be made for shipment charges in return orders. Only unused products with tags can be returned or exchanged.

When will I receive my refund amount?

  • Refunds will be initiated once the product is received in the warehouse and passes the quality check.

What is the mode of refund for returns?

  • For prepaid orders, we will directly refund to the bank account. For COD (Cash on Delivery) orders, we will share a payout link where you can add your bank details or UPI details to receive an instant refund.

Do you have a physical store?

  • No, we do not have any physical stores.

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