Frequently Asked Questions

Shipment FAQ:

  1. How long will it take to receive my order?

    • The shipment duration varies based on your location, with a minimum of 2 days and a maximum of 7 days.

  2. What is the dispatch duration after I place my order (excluding preorders)?

    • Orders will be dispatched within 24-48 hours.

  3. How can I cancel my order?

    • To cancel an order, please inform us within 3 hours of placing the order.

Technology FAQ:

  1. What types of stains will be resisted by the anti-stain products?

    • Our anti-stain products resist stains from coffee, tea, wine, and coke.

  2. Does the anti-stain feature diminish after each wash?

    • Our products use red aloe vera instead of harmful chemicals, so the anti-stain feature will gradually reduce after each wash.

  3. Is your technology patented?

    • Yes, our technology has received an Indian Patent.

Return and Exchange FAQ:

  1. What is your return and exchange policy?

    • Our detailed return and exchange policy can be found in the website footer. In summary, we offer a 7-day return and exchange policy. If a customer exchanges a product, they are not eligible to return it. Each product can be exchanged once only, and a Rs. 150 deduction will be made for shipment charges in return orders. Only unused products with tags can be returned or exchanged.

  2. When will I receive my refund amount?

    • Refunds will be initiated once the product is received in the warehouse and passes the quality check.

  3. What is the mode of refund for returns?

    • For prepaid orders, we will directly refund to the bank account. For COD (Cash on Delivery) orders, we will share a payout link where you can add your bank details or UPI details to receive an instant refund.

Brand FAQ:

  1. Do you have a physical store?
    • No, we do not have any physical stores.