FREQUENTLY ASKED QUESTIONS
You might find the answer to your burning question in the frequently asked questions & answers we listed below.
Can’t find the answer to your question or would you like size, fit or style advice? Contact us via our live chat or email, we’re happy to help!
SHIPPING, EXCHANGES & RETURNS
what is the Shipping and Delivery time?
Kindly check our shipping and delivery page.
How can i track my order?
Yes!As soon as your package leaves our warehouse, you will receive an email with the Track & Trace link.If you have not received the email, please check your spam folder or contact us.
How can I exchange or return?
Kindly check our return policy page for more details. The link for exchanges/returns are also available on the page.
When i will receive my refund amount?
Once the returned product reaches our Bangalore Warehouse and the quality check is done. Then the refund will be initiated. A deduction of 150 rupees will be made from the refund amount due to shipping charges.
Can i exchange or return my order after 7 days of delivery?
No, our system allows for returns or exchanges made within 7 days only.
Is there any hidden costs?
No, there are no hidden costs.
The selling price is inclusive of taxes.
SHOPPING & PRODUCTS
Where are the products made?
All the products are Made in India.
How should I wash the clothes?
The garment can be machine washed at mild setting, or even
hand washed. Use regular home laundry detergent like surf excel, tide etc.
Avoid additives such as fabric softener, optical brighteners etc. Avoid
Scrubbing. Tumble dry at low heat or in shade
What sizes & fits do you offer?
We offer all our products in tailored fit.
The sizes available are:
Shirt: S,M, L, XL, XXL
Tshirts: S, M, L, XL, XXL
Detailed measurements can be found in our size guides.
Will you launch new products or colours?
Sure!Subscribe to our newsletter to stay informed about launches and promotions.
What makes turms products unique?
Turms is India's first intelligent apparel brand with features like Anti Stain and Anti Odor.
What is meant by 30 days no wash denims?
Our travel edition anti-stain and anti-odor 30 Days No Wash Denim can be used for 30 days without laundering.
Do you have any physical stores?
Yes, we do have a physical store in Global Mall(Lulu Mall),Bengaluru.
Location of Store :
1st Floor,Lulu Mall, near to US Polo Association Store,Gopalapura, Binnipete, Bengaluru, Karnataka 560023
What types of stains are resisted by your garments?
All water-based stains like tea/coffee/wine or coke will be resisted by our products.
what is the technology behind the intelligent apparels?
Our products are coated with a patented functional finish, which is a mix of fluorocarbon free hydrocarbons based polymer finish and a silver micro particle based anti odour finish.
What is the environmental benefit of wearing turms?
For us, sustainability isn’t a box you tick. It’s a muscle you train. We’re on a mission to disrupt the way the world consumes fashion.
There’s a few ways we help you benefit the environment:
1. Our customers wear their TURMS - on average - 3-30 times before washing them. Modern washing machines use around 20 litres of water for a regular cycle. Every time you are able to wear your clothing one more day, you save a significant amount of water.
2. 25% of all energy usage in an average household is washing and cleaning. With TURMS you reduce the use and you don’t just save on your energy bill, but also significantly reduce your ecological footprint.
3. Frequent washing is the main reason clothing wears out. That’s why our products on average last 3 times as long as their average counterparts. Buy less, wash less, wear longer - the easiest way you can save money and reduce waste.
ORDERS & PAYMENT
Which payment methods do you accept?
You can purchase on our website using a debit, credit card, net banking or UPI.
Additionally, we support Amazon Pay,Mobikwik, Freecharge ,Airtel Money, Ola Money(postpaid +wallet), Jio money, PayZapp, Zest Money, Simpl, ICICI Bank Pay Later, Phonepay,BHIM,Google Pay, Paytm.
You can choose these payment methods at checkout.
Discount codes, special offers & promotions
Please check with our customer support team for current details related to discounts, special offers and promotions.
Do you have COD option?
Yes,we do have COD option available for orders below Rs.6000.